AJ Barile’s Chicago Pizza

“Before I switched to HungerRush I had been using Speedline for 5 years. While we had many issues with them, the straw that broke the camel’s back was when they never notified me of a major software update that I was going to need. I had five terminals, so that meant I’d need 5 upgrades – costing several hundred dollars each – plus the related expenses I’d incur and I was looking at potentially thousands of dollars that I suddenly had to spend because of their lack of communication.

There were other issues. Speedline configured my menu incorrectly, so when I pulled my reports all of the data would be skewed. I was never able to pull the reports I needed with the correct information, so that was a big problem. Changing the menu was a huge issue with Speedline, too. I was unable to make the changes myself so I had to call them for every little thing. Creating coupons was even more daunting with their system. Their system was just difficult to use, you had to be a pretty tech savvy person to use it. HungerRush makes back office issues like these so much easier. HungerRush’s reporting features are much better, as well. Now I can actually pull the reports I need. One of my favorite features that HungerRush has and Speedline didn’t is the Item Countdown feature – now I get auto reminders when any items are getting low and I can take care of that in a timely manner.

For the entire 5 years with Speedline I was never able to figure out their online ordering platform. They were no help at all so I never even set it up. So before HungerRush, we technically never had online ordering. We’ve only been using HungerRush for about 3 weeks so we’re still trying to get the word out to our customer base, but one thing I’ve definitely noticed already is that the people who are ordering online are spending more and have larger tickets – closer to the $40 range, which is a significant jump.

The switch went seamlessly.”

Tina Piser